Shipping policy

Shipping

The shipping of products purchased on the e-commerce is carried out through BRT and DHL couriers and can be done worldwide, with the exception of the United Kingdom, Russia, and Ukraine. The service of taking charge, packing, and shipping of the items will occur from Monday to Friday, during the company’s opening hours. In case of purchase over the weekend or during holiday closures, the order will be processed on the next available business day.

Shipping costs

Shipping costs, both domestic and international, vary based on the destination country, as well as the volume and weight of the goods shipped. The customer will be able to view the final amount of their expense during the order checkout. We always encourage you to carefully verify the recipient’s details and to monitor the shipment through the shipping tracking code that will be sent via email after the order has been processed.

Delivery timing

Orders will be closed and fulfilled within 24 hours following the confirmation of payment for the recently purchased products:

Within the national territory, the delivery of products occurs

within 1/3 business days;
In the European territory, the delivery of products occurs

within 2/3 business days;
In the extra-European territory, the delivery of products occurs within 4/10 business days.

Any delivery delays may be due to temporary unavailability of products, courier service malfunctions, or force majeure events.

Orders placed during holidays or over the weekends will be processed on the first available business day.

Delivery attempt

In the event that the delivery is unsuccessful due to the absence of the recipient at the specified address, a notice will be left and a second delivery attempt will be made. If the package is not picked up by the recipient within 15 days from the shipping date, the goods will return to the sender, and the buyer will have to proceed to place a new order without any claim against the seller.

Methods of payment

The purchase of products can be made exclusively through electronic payment by PayPal, credit card, or debit card. 

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